2023 Refund / Exchange Policies

We take pride in delivering what we promise, so everything we offer has been tested and proven to rock your world (and we have the evidence based on thousands of endorsements and testimonials around the world).

RTS & Pro Speaker Video trainings are not something to check out, test drive, or “hope”  will work. Your success depends on your full commitment to practicing the inner and outer game strategies we’ll be sharing with you.

Before you make a payment to our agency, you must confirm that you have the funds available to complete payments for the speaker development & videotaping program over the duration of time you have selected whether it is 3 months or 4 months or an individual time-sensitive program. All of our programs are time-based, meaning you accomplish what we can build together during the time you have agreed to work with the agency. We have reserved this time for you and have excluded other individuals from the slot reserved for you within our agency.

You were sent a detailed proposal prior to making payments to retain our agency. You also had several calls with the agency to answer your questions prior to retaining the agency. This was the due diligence phase of making the decision to move forward with us.

If investing in our services, programs, and products will cause financial hardship or create stress for you, it’ll be in your best interest to invest at a later time.

All programs must be completed within the time frame specified on the order form or in the agreement.

RTS Studio Week requires a minimum of 8 speakers, or the date will be rescheduled.

All purchases are non-refundable, so be sure that the material and timing are aligned with you before committing.

Since all sales are final, you waive any rights to chargeback your purchase with your credit card processor.

Here are our legal terms and conditions on Refunds:

By making any monthly payment, program deposit, or full payment to PHOENIX COACHING, LLC, you agree to these terms as referenced under Refund Policy and Payment Plan Policy in our payment gateway via Keap. A receipt will be emailed to the address you have provided.


By making any payment, including a deposit for future services, a full payment, or an installment on a payment plan to PHOENIX COACHING, LLC, via credit card through our payment processor in Keap you agree to the following REFUND POLICY terms regardless, or not, of whether you sign the additional strategic planning agreement provided to you outlining the other deliverables in your agreement.

All deposit fees and consulting fees paid to date are non-refundable and non-transferable, regardless of if the program you have enrolled in has commenced. Client may cancel at any time during the agreement, however the fees paid up to the date of the cancellation are non-refundable at the time of cancellation.

If available, the agency will offer you an alternative/modified consulting program or package to apply the funds paid to date and to match the investment made by you.

For RTS Studio Week, the option to reschedule your Date of Attendance is offered on the following fee schedule:

  • More than 60 days prior: No charge
  • 30-60 days prior: $750
  • Less than 30 days prior: $1,500

Upon execution of a credit card payment for a program through our payment gateway, Client agrees to the REFUND and PAYMENT PLAN POLICY and shall be responsible for the full extent of the Fee, regardless of whether Client completes the full extent of services offered by Company. Company shall not be obligated to invoice Client for payments. Company will provide Client with payment receipts that will be sent via email to the email address of record. Client’s acceptance of this agreement comprises Client’s authorization for all charges set forth in this Agreement on the dates set forth herein. In the event, Client terminates services prior to the completion of the services, Company will keep all fees paid to date.


Client agrees with these terms by making a payment and agrees that they will not make any chargebacks to Company’s account or cancel the credit card that is provided as security without Company’s prior written consent. Client is responsible for 100% any fees associated with recouping payment on chargebacks and any collection fees associated therewith.


“Deliver What We Promise” Guarantee:
We are 100% committed to giving you tools, strategies, and coaching that set you up for more profits and fun. Our goal is to deliver what we promise and so much more.

If you’re on a payment plan, you agree to make all payments you have committed to. We don’t cancel payments as you’re investing in an entire training curriculum, not a month-to-month membership.

*If you’ve gone through all of the course material, completed all the homework, and asked for support from us during the program and still feel our program hasn’t delivered on the promise, submit your completed homework before the end of the course and I’ll personally hop on the phone with you. In the rare event of a refund, there’ll be a 10% processing fee. You’ll also lose access to all materials.

This is a Master Agreement for Phoenix Coaching, LLC, and may be updated from time to time. You agree to these updates in the policy.


Please also note our PAYMENT PLAN POLICY Policy and Guidelines.

If you have any questions, feel free to contact our  Team: letsrock @ rockthestagespeakers.com